Billing & Plans

Tenaxis is available on three plans: Starter, Pro, and Enterprise. This page explains what each plan includes, how to upgrade or manage your subscription, and what happens during the trial period.

Plan Comparison

Free Trial

All new Tenaxis workspaces start with a 14-day free trial:

• Access to all features (same as Pro plan, functionally)
• Limited to 3 active sites at a time
• No credit card required to start the trial
• At the end of 14 days, you need to subscribe to continue

During the trial, a banner at the top of the dashboard shows:

• How many days remain
• How many of your 3 trial sites are in use

When the trial expires, you can no longer provision new sites or use governance features until you subscribe.

Understanding Plan Limits

Sites Per Day

This is the maximum number of new SharePoint sites you can provision through Tenaxis in a single calendar day. For most organizations, this limit is rarely hit.

• Starter (2/day): Fine for occasional provisioning - approving 1–2 requests per day
• Pro (15/day): Good for active organizations with regular site creation
• Enterprise (Unlimited): For large organizations or during major migrations

The limit resets at midnight UTC each day.

Admin Seats

The number of users who can have admin access to Tenaxis:

• Starter (1 seat): Only one admin. Good for small IT teams or organizations where one person manages M365 governance
• Pro (5 seats): A small team can share admin responsibilities
• Enterprise (Unlimited): Large IT departments

Note: Admin seats in Tenaxis are separate from SharePoint admin licenses. A Tenaxis admin doesn't need to be a SharePoint Administrator in M365 - they just need access to Tenaxis.

Managing Your Subscription

Go to Billing in the left sidebar (accessible to Owners only).

Viewing Your Current Plan

The Billing page shows:

• Current plan name (Trial, Starter, Pro, or Enterprise)
• Subscription status (Active, Trialing, Past Due, or Canceled)
• Next renewal date (when your subscription renews)
• Plan features at a glance

Upgrading Your Plan

To upgrade from Starter to Pro (or from Trial to any paid plan):

1. Go to Billing
2. Click Upgrade to Pro (or the plan you want)
3. You'll be taken to a secure Stripe checkout page
4. Enter your payment details (credit card or other supported methods)
5. Complete the checkout
6. Your plan upgrades immediately - no restart required

Upgrades are prorated - you'll only pay for the remaining days in the current billing period.

Managing Payment and Invoices

1. Go to Billing
2. Click Manage Billing (opens the Stripe Customer Portal)
3. In the Stripe portal, you can:
   • Update your credit card or payment method
   • View and download past invoices
   • Update billing address or tax ID
   • Cancel your subscription

All billing is handled by Stripe - Tenaxis does not store your payment information.

Subscription Statuses

If Your Payment Fails

If a payment fails (expired card, insufficient funds, etc.):

1. Tenaxis emails the billing contact with details
2. Stripe automatically retries the payment a few times over several days
3. A Past Due banner appears at the top of the dashboard
4. All features remain active during this grace period
5. If payment isn't resolved, the subscription is eventually canceled

To resolve: Billing → Manage Billing → Update payment method

Enterprise Plan

The Enterprise plan is for larger organizations that need:

• Unlimited admin seats - entire IT department can be admins
• Unlimited site provisioning - no daily limit
• Dedicated support - direct access to Tenaxis support team
• Custom SLA - guaranteed uptime and response time commitments
• SAML/SSO - single sign-on integration (roadmap)
• Custom onboarding - Tenaxis team helps with setup and migration

To discuss Enterprise pricing and features, contact the Tenaxis sales team through your account.

Canceling Your Subscription

1. Go to Billing → Manage Billing (opens Stripe portal)
2. Click Cancel Plan
3. Confirm cancellation

Your subscription remains active until the end of the current billing period. After that:

• You can no longer provision new sites
• Existing site data remains visible (read-only)
• You can export your data (reports, audit log)

If you resubscribe later, all your existing data (sites, policies, templates, audit log) will be intact.

Billing FAQ

Q: Is there a discount for annual billing? A: Contact the Tenaxis sales team to ask about annual pricing options.

Q: Can I get a refund? A: Tenaxis follows standard SaaS billing terms. Contact support for specific refund requests.

Q: Does Tenaxis store my credit card information? A: No. All payment processing is handled by Stripe. Tenaxis only stores a Stripe customer ID reference.

Q: Can I have multiple Tenaxis workspaces? A: Each Microsoft 365 tenant gets one Tenaxis workspace. If your organization has multiple M365 tenants, contact sales for multi-tenant pricing.

Q: What happens to my data if I cancel? A: Your data remains accessible in read-only mode for 30 days after cancellation. After that, it may be deleted. Export your reports and audit log before canceling.